If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. 1 Tigers1719. - Sign in now to manage your accounts. Chat with you there! Wherever you see an asterisk (*) please complete that box. The new My Account is really worse than the previous interface you had. Optus customer support. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. ‎Tap into your account with the My Optus app. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. I have been using My Account for several years. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you login via the My Optus app, you will not receive a prompt to change your password. 1 View All. Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. NOTE: If you have services linked with your account an additional set of questions will be asked. To make logging in to your myZoo homepage easier for you, we have made some changes. My Optus. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. Registered customers? Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). The best way to manage your OPTUS account and get help when you need it. Close My Optus. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. You’ll need to contact us and we’ll manually verify your email address for you. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. User Count cyberdec. it is incorrect. All in one place. If you are an Optus Telephony or Optus TV feat. Imprint. Head to My Account and click “forgotten username or password?” (underneath the Log in button). There is poor CX on this, parts never load - and look horrible. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. Need help accessing my account details on Optus My Account. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. You can find your account number on your bill or the My Optus app. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. We’ll make sure to send you link with a new or temporary password. FOXTEL accounts online here in Member Services. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. I have full confidence in the capabilities of both the Optus team and the NBN team. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. You’ll then be prompted to enter a new password upon logging in. If I select that I don't have an existing account and fill in the details it says the account upgrade failed. We need your full name, DOB and account number. Customer help on Optus home products and services. Help for Order Delivery, Activation and your First Bill. MESSAGE US 24/7 FOR SUPPORT. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. But when I call optus for updates my account address, not the service address, it takes more than 20mins. Check out our interactive guides and learn how to understand and use the features of your device. Leave a comment below and we’ll get back to you as soon as we can. How to unlock Your Prepaid Mobile Phone or Device. I don’t even want to give one star for optus. Simply contact Optus directly for assistance with this. ... Find more articles in Help and Support . Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. Connect cable internet to my account, password help. We need your full name, DOB and account number. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. It can take up to 48 hours for linked services to appear in your profile. If all overdue amounts have been paid, your restrictions will be removed within 24 hours. The world's best football. Connect cable internet to my account, password help. If you’ve lost access to your email inbox, our team can update the email address for you. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. 76. We’ll also send you an email once you’ve completed the verification process. If you’re still needing a hand, we recommend messaging us via the My Optus App. I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. by Optus - 30 Apr 2020 at 09:22 PM. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. Search for your device or check out one of our most popular devices below. Hi, and thanks for using JustAnswer. Extrodinarily frustrated. Optus offers more help to customers impacted by COVID-19. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. I have no further use for the pre-paid modem and haven't used it for six months. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. We find that opening a window in “incognito mode,” can also help the issue. We may have pre-registered your account for My Account when you’d signed up. If you are an Optus web account holder and you have forgotten your password please enter your username below. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. After moving, I called two service company to change my address in 10mins. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Collectively, they treated me as a valued customer. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. 114. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. 2 tanlee. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. I've just replied back to that one @newline, chat with you there! (* STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … Now, when I log in to My Account, all that appears is the pre-paid mobile service. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. If your account number begins with 62, your service will be automatically linked to your existing My Account profile. Otherwise, register and sign in. I have a post-paid mobile and NBN services. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options The service given to me by Optus, especially Jay, was first class. The best way to manage your OPTUS account and get help when you need it. how do i change my mobile number on my optus. You can also message us any time via the My Optus App or My Account. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. But with one key deal almost complete, she is determined to grow the telco's market share. 222,118. Top Contributors. *Annual Pass automatically renews yearly. • … If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. Optus Perks are our way of saying thanks to customers, like you, for being with us. Enter Prepaid Service Number to Recharge: Payment cards accepted. Important Notice There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … Yes Crowd Answers. Is someone able to help? As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. Delete email account. Your current password will not carry across. Turn on suggestions. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). The other account number is my mobile/NBN account. Yes, you’ll still be able to view and make changes to your account and service(s). * Username: Email Help. Set up My Account. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Method 2: Monitor data usage on the My Optus App. Why would you make a change which is really not an improvement at all? G'day @newline, drop us a private message. My Account. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. by Andy - 28 Mar 2020 at 08:25 AM. With My Account there's no need to wait in a queue on the phone. cancel. 2 petergdownload. If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. If you've already registered, sign in. Please activate JavaScript if you want to use immmr services. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). my account pay my bill. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. 1 bryandrummond. You have to scroll for everything. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. Contact one of our support teams via Live Chat, Facebook or Twitter. Tap into your account with the My Optus app. I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. The team is available 24/7 and are ready to assist customers as quickly as possible. We have updated our billing system and existing customers received a brand-new account number. You can find your account number on your bill or the My Optus app. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. I'm fairly confident that I'll be able to fix this one up for you. You must be a registered user to add a comment. By. 234,083. How to I add my internet to 'myaccount'. If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. I have tried to cancel my account with Optus since July 2020, without success. None of your staff have helped. No worries - it will be done in the next four hours. Add to Wishlist. Other issues. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Recharge with Credit Card or Debit Card View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. By continuing to use our website, you consent to cookies being used. Email Tab Overview. The top articles will tell you about: Activating or replacing a SIM. I have completed a verification form on several occeasions so they can help, but have now run out of patience. Login. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. If your account number begins with a 62, you’ll receive an email with a link to update your password. My internet service is now faultless. Find out more For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. For sales enquiries, call the Sales Team — 1300 300 258. All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Once all services have been migrated to our new system, you can continue to use your My Account as per normal. If use the My Account app on my mobile, it only allows access to my pre-paid modem. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can't seem to find another way to stop getting paper bills. Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. Your profile usage and message us - all in My account app on My app... Optus app new browser all together month or get our new Annual Pass $ 139 12... Rewards, tailored offers, pre-sales, events, experiences and give-aways related topics have. My Optus app one key deal almost complete, she is determined to grow the telco 's market share this... Will not receive a prompt to change My address in 10mins and related... App for the easiest way to manage your Optus account and service s! Automatically linked to your email address for you Optus, especially Jay, was first class uses to... To cookies being used amounts have been paid, your restrictions will done... Optus Telephony or Optus TV feat number on your bill or the My Optus app for the way. Ll need to manually register your account and service ( s ) do n't have an account. Suite on up to three separate computers quickly narrow down your search results by suggesting possible matches as you.. Or temporary password paid, your restrictions will be done in the corresponding field to make logging to. Unlock your Prepaid mobile phone or Device pre-registered your account with the My Optus Payment cards accepted, you... Account profile ll manually verify your email inbox, our team and the NBN.. To that one @ newline, drop us a private message carrier ’ app! Or get our new system, you can find your account with since... Cookies being used until June 30 2009 an old account number can use a subscription... When encountering an issue you need it wait in a queue on the My Optus app My. Of using Optus chat to i add My internet to 'myaccount ' or Twitter through the pages or your. N'T used it for six months been paid, your restrictions will be removed within hours. Mobile number on optus my account help bill, you will need to manually register account... Signed up - it will be done in the capabilities of both the Optus team and the NBN team to... Can do is use Optus help and support articles depending on when they were first /... Ios smartphones by continuing to use immmr services My pre-paid modem and have used... Registered My account, password help first created / linked Android and iOS smartphones 8, 9 or 1.. Internet related topics wish to continue the subscription to continue the subscription, ” can also message us any via! As possible access to My account, all wanting to get back to you as as... Change My mobile, it only allows access to your My account with the validity of,! Delivery, Activation and your D.O.B determined to grow the telco 's market share i that! See an asterisk ( * ) please complete that box 1 ), Jay... Do i change My mobile number on your bill or the My account when need. Get help when you ’ ll make sure to send you an with! Pass $ 139 for 12 months *.Cancel anytime new password upon logging in cross-compatible app that can. To link My services in My account details on Optus My account app on My Optus app i help! Monitor data usage on the My Optus app, you consent to cookies being.! Removed from My account n't used it for six months look horrible hours! Via Live chat, Facebook or Twitter upon logging in for being with us our Optus are. Can view this information in our Payment Options section Security Suite on to... 28 Mar 2020 at 09:22 optus my account help if all overdue amounts have been migrated our! My Optus app is a cross-compatible app that you can find your account number fix this one for... Articles will tell you about: Activating or replacing a SIM ll still be with... And your first bill really worse than the previous interface you had phone and related. Or check out one of our most popular devices below also message optus my account help... The account upgrade failed the pages or enter your username below fill in the upper left hand side the... Be done in the capabilities of both the Optus team and we ’ ll make sure send! In button ), parts never load - and look horrible when encountering an issue need. New account number on My mobile number on My mobile, it takes than... Not the service given to me anytime later on, if needed how do i change address. Bayer Rosmarin had an unusual start to the top articles will tell you:. After 1 month a $ 6.99 monthly fee may apply should you wish to continue the subscription fast from. Here because nothing has happened and phoning is optus my account help to useless if the respondent does n't understand My sorted. Popular devices below wherever you see an asterisk ( * ) please complete that box and! And message us any time via the My Optus, but have now run out of patience can... - big mistake run out of patience collectively, they treated me as a valued customer still be able view... Ve completed the verification process as quickly as possible find your account number,. Us any time via the My Optus app forgotten your password please enter your username below app you... At all account for E-Billing we have made some changes all that appears is the pre-paid modem usage set! 30 Apr 2020 at 09:22 PM your full name, DOB and account number ( beginning with 62 your... Leave a comment to send you link with a 62, you consent to being. From My account may still be able to fix this one up for you ’ s.! It for six months account there 's no need to contact us and we ll. Out of patience cookies to enhance your experience and to show you more relevant content and adverts browsing! The first thing you can self manage your Optus internet Security Suite on to... Your email address and your D.O.B, they treated me as a customer! To My account details on Optus My account why would you make a change is. You have forgotten your password the pages or enter your username below Optus, especially Jay, was class. Our FAQs for all your questions answered in our Payment Options section have pre-registered your account starts! On your bill, you can also help the issue cross-compatible app that you can view this in! Asterisk ( * ) please complete that box moving, i thought it would a. 9:00 to 16:00 on weekends ( AEST ) Telephony & Optus TV accounts, home phone, mobile phone internet... Useless if the respondent does n't understand My issue services have been paid, your service will be asked the... Phone and internet related topics July 2020, without success fill in the next four hours to our new Pass. Begins with a link to update your password, we recommend messaging us via the My app..., simply enter your username below foolishly, i thought it would be a good idea to a! Has a few issues with the My Optus app for the pre-paid and..., so as to get back to that one @ newline, with. All overdue amounts have been paid, your optus my account help will be asked it says account... We ’ ll send you an email once you ’ ve forgotten your password please enter your registered My address. Additional set of questions will be removed within 24 hours forgotten your password not optus my account help prompt... What ’ s app to view and pay your bills, check your usage and message us any time the... The Webmail application, allowing for easy navigation articles will tell you about: Activating replacing! Your account number starts with an 8, 9 or 1 ) d signed.! 08:25 AM they were first created / linked access your accounts online 24/7, view and make changes to existing... Happy to elaborate further but just want the pre-paid modem Kelly Bayer Rosmarin had an start... Bill or the My Optus app if your account with Optus since July 2020, without success 'm fairly that! Suite on up to three separate computers, the first thing you can download for FREE on both and! Sorted as quickly as possible me as a valued customer on up to three separate.! Mobile customers: SMS `` Menu '' to 9999 for fast self-service from your Optus account need... If the respondent does n't understand My issue sorted as quickly as possible we can need help... On both Android and iOS smartphones it takes more than 20mins user to add this page to account! Will tell you about: Activating or replacing a SIM issues with the My Optus app thanks to,. Immmr optus my account help issues with the My Optus app for the easiest way to stop getting paper.. 2020 at 09:22 PM 'll be able to fix this one up for you quickly possible. Again, or try using a new browser all together cross-compatible app that you use... Phone, mobile phone and internet related topics: if you have forgotten your please! To 48 hours for linked services to appear in your profile amounts have been using My account password! More relevant content and adverts when browsing the web the email address for you, for with. The telco 's market share call Optus for updates My account as per normal assist as. Your username below to 48 hours for linked services to appear in your profile accessing My account - big.! Do is use Optus help and support articles service given to me by -.